MONDAY, JULY 15
9:45 a.m. - 11 a.m.
CEO PROJECTIONS FOR 2019
While strong economic tailwinds continue to push the economy forward, there is growing concern the “good old days” might just be ending. During this session, Vistage Chief Research Officer, Joe Galvin will share the thoughts of more than 1,200 CEOs nationally. He will review their economic confidence for the year ahead, explore their key decisions and understand their top investments for 2019. He will look at their growth levers and identify the obstacles in their path and discuss how you can put this information to work for your members and your chamber.
Joe Galvin, Chief Research Officer, Vistage
Monday, July 15 | 9:45 a.m. | Promenade 202B
MEASURING THE SOCIAL IMPACT OF CORPORATE INVESTMENT
By working together, leaders from the public, private and social sectors can become a catalytic force to meet our greatest societal challenges. As businesses become increasingly focused on the social impact of their operations and investments, Deloitte has developed a tool that forecasts the social impact of large corporate investments across more than 75 social measures, including education, housing, income, transportation and other factors. Learn more about the model and how the Huntsville/Madison County Chamber used the tool to analyze the impact of corporate investments.
Darin Buelow, Global Location Strategy Leader, Deloitte
Monday, July 15 | 9:45 a.m. | Promenade 104A
PERSPECTIVE, COLLABORATION, GROWTH: CHAMBER LEADERSHIP INITIATIVES
With cities and regions competing for top talent, leadership and mentorship initiatives are tools chambers are using to engage emerging generations, strengthen their ties to the community, and enhance the relevancy of their organizations. This session will share best practices for leadership initiatives from chambers in Rochester, N.Y. and Billings, Mont.
Jennifer Reiser, IOM, Chief Operating Officer, Billings Chamber of Commerce
Shannon Ealy, Senior Manager of Marketing & Engagement, Greater Rochester Chamber of Commerce
Monday, July 15 | 9:45 a.m. | Promenade 201A
PROVEN STRATEGIES FOR NEW CEOS
This session, designed for chamber CEOs hired within the past two years, will examine a chief executive’s role in establishing the organization’s relevance as a business and community resource, implementing strategic planning and increasing membership and partnerships. Also gain helpful insight on how to follow steps for U.S. Chamber accreditation.
Todd Murphy, President, Jefferson Chamber
Monday, July 15 | 9:45 a.m. | Promenade 102B
GO DIGITAL AND GET RESULTS
To achieve meaningful results from your online efforts, you have to move beyond social media and incorporate digital marketing. Discover the simple steps to digital marketing success that can deliver results, including attracting and retaining members, boosting non-dues revenue, increasing event attendance, engaging members and more.
Frank J. Kenny, Founder, Chamber Professionals Community
Monday, July 15 | 9:45 a.m. | Promenade 103B
CULTURE OVER STRATEGY
Just a few short years ago, Greater Louisville Inc.'s (GLI) employee survey came back with a 42 percent satisfaction rate; today, it stands at 83 percent. Get the inside story on how GLI came to better understand its majority-millennial workforce. Learn about the specific strategies implemented to enhance culture and strengthen morale, and how these workplace improvements boosted staff recruitment and improved diversity and inclusion throughout all operations and programmatic areas of GLI.
Sarah Davasher-Wisdom, Chief of Staff & Chief Operating Officer, Greater Louisville Inc.
Monday, July 15 | 9:45 a.m. | Promenade 102A
MEMBERSHIP AS MARRIAGE: DEVELOPING LIFETIME RELATIONSHIPS WITH MEMBERS
Realizing that you are in the relationship business is the first step in understanding your member’s expectations and developing long-term win-win relationships with them. Gain insight into relationship patterns characterizing both marriage and membership and how you can leverage them to deliver better experiences, manage expectations and create alignment between diverse interests and perceptions.
Cathi Hight, President, Hight Performance Group, Inc.
Monday, July 15 | 9:45 a.m. | Promenade 104B
To be truly effective at moving the needle on tough areas such as workforce development, transportation infrastructure or attainable housing, chambers must make a bold, long-standing commitment to addressing them. To support this important missional work, member investment must rise beyond traditional dues and sponsorship asks and transcend into a more capital-campaign mindset using metrics and storytelling. In this highly interactive session, learn how to frame the operational and “capital” asks differently and how to navigate with community partners who may already be in the space.
Adrian Cain, Cheif Development Officer, Charleston Metro Chamber of Commerce
Shannon Ealy, Senior Manager of Marketing & Engagement, Greater Rochester Chamber of Commerce
Monday, July 15 | 9:45 a.m. | Promenade 104C
M&A: MERGERS AND ALIGNMENT
Learn more about the latest merger and alignment trends from across the country, as Market Street and a panel of chamber executives share their personal experiences and words of wisdom about mergers and realignment. This session will help chamber executives be proactive and appropriately responsive to potential merger discussions and organizational alignment in their communities.
J. Mac Holladay, CCE, Founder & CEO, Market Street Services
Bob Quick, CCE, President & CEO, Commerce Lexington Inc.
Matt Pivarnik, CCE, IOM, President & CEO, Greater Topeka Partnership
Monday, July 15 | 9:45 a.m. | Promenade 202A
WORK-BASED LEARNING SUCCESSES
Learning doesn’t just have to happen in the classroom. When people have the chance to be immersed in a specific work environment, they build real-world skills and understanding. Hear about the different ways chambers are approaching internships and apprenticeships.
Cynthia Bennett, Vice President, Newnan-Coweta Chamber of Commerce
Joshua Monge, Director of Economic Development, Eugene Area Chamber of Commerce
Dinah Becton-Consuegra, Director of Partnership Development, PBLWorks
Monday, July 15 | 9:45 a.m. | Promenade 202C
BUILDING COMMUNITIES WHERE MINORITY BUSINESSES THRIVE
Creating an inclusive economic growth strategy goes beyond small or minority business support programs. The most successful results are coming from communities that are building ecosystems that create the conditions for diverse businesses to succeed. Learn the key elements of systems designed to enable and support growth for minority and women-owned businesses in their communities.
Ken James, Director of Inclusion, Grand Rapids Chamber
Greg Valdovino, Director of Diversity and Inclusion, Greater Kansas City Chamber of Commerce
Monday, July 15 | 9:45 a.m. | Promenade 103C
11:15 a.m. - 12:30 P.m.
CHAMBERS AND ECONOMIC DEVELOPMENT
Whether or not your chamber houses the formal economic development function, you are in the economic and community development business. Attend this session for insights into how you can showcase those activities more effectively, tie the work to your mission and highlight return on investment. The session will also explore ways to create more meaningful collaboration between your economic development team and other staff departments like membership, programs, communications and more.
James Reddish, CEcD, Executive Vice President, Little Rock Regional Chamber
Megan Lucas, CCE, CEcD, IOM, CEO & Chief Economic Development Officer, Lynchburg Regional Business Alliance
Roy Williams, CCE, President & CEO, Greater Oklahoma City Chamber of Commerce
Monday, July 15 | 11:15 a.m. | Promenade 202B
THINK TANK: CHAMBERS GAINING TRACTION WITH EOS
Is your entire team on the same page with the direction your chamber is going and how you plan to get there? Join us for a Traction EOS Roundtable discussion for Chamber CEOs and staff members who follow or are considering implementing the Traction Entrepreneurial Operating System (EOS) popularized by Gino Wickman’s book, Traction: Get a Grip on Your Business. EOS helps develop organizations with focus, discipline and accountability throughout, enabling everyone on your team to execute the same vision every day. Join us to connect, ask questions, share insights, exchange ideas, and get more traction for your organization. Led by Jane Clark, President of the Michigan West Coast Chamber of Commerce. The West Coast Chamber has followed EOS since 2015.
Jane Clark, President, Michigan West Coast Chamber of Commerce
Monday, July 15 | 11:15 a.m. | Promenade 103A
STRATEGIES FOR BUILDING THE RIGHT TALENT PIPELINE
Building a strong talent pipeline is critical for the long-term economic vitality of any community. Explore the different ways chambers ensure that they have the right talent for the future and discuss some of the policies that impact the development of strong talent pipelines.
Amanda Bergson-Shilcock, Director of Upskilling Policy, National Skills Coalition
April Brown, Director of Existing Industry and Workforce Development, Economic Development Coalition Asheville Buncombe County
Dean Blinkhorn, Director of Talent Development, Ocala/Marion County Chamber & Economic Partnership
Monday, July 15 | 11:15 a.m. | Promenade 202C
Equity as an Economic Imperative
In 2011, the Tulsa Regional Chamber (Okla.) launched Mosaic, a business diversity council focused on presenting the business case for diversity and inclusion to its members. By 2018, however, Mosaic’s efforts had plateaued. Leaders realized the organization was only looking at diversity and inclusion, and equity was missing from the conversation. Get an understanding of how and why Mosaic transitioned to an equity-focused coalition of companies and nonprofits striving to cultivate a more diverse, inclusive and equitable membership business environment and community as a whole.
Kuma Roberts, Executive Director of Diversity, Equity and Inclusion, Tulsa Regional Chamber of Commerce
Monday, July 15 | 11:15 a.m. | Promenade 103C
RECRUITING THE NEXT GENERATION OF LEADERS
Fun fact: Half of the Naperville Area Chamber of Commerce’s (Ill.) board is under the age of 40. Learn about the chamber’s focused and intentional strategies to recruit, engage and involve young business and community leaders, not just in separate programs for young professionals but in the core of the chamber’s leadership team. Understand what it takes to recruit younger business leaders and leverage their skills and enthusiasm to build the next generation of chamber leaders.
Nicki Anderson, President and CEO, Naperville Area Chamber of Commerce
Monday, July 15 | 11:15 a.m. | Promenade 104B
FUELING REGIONAL OPPORTUNITY ECONOMIES
In the summer of 2018, the Orlando Economic Partnership led a collective effort, engaging leadership, staff and stakeholders in the development of a strategic framework for the region's future. The result was Launch to Tomorrow, an ambitious three-year plan to recast economic and community development to advance broad-based prosperity for the region. Join leaders from Orlando and other cutting-edge regions for an innovative think tank that will provide attendees with detailed road-map to create a new model for economic and community development that challenges the status quo and establishes a bold vision for the future.
Timothy Giuliani, CCE, President & CEO, Orlando Economic Partnership
Michael Huber, President & CEO, Indy Chamber
Courtney Ross, Chief Economic Development Officer, Nashville Area Chamber
Brian Hall, Executive Director, Commission on Economic Inclusion & Senior VP Greater Cleveland Partnership
Monday, July 15 | 11:15 a.m. | Promenade 202A
60 SPONSORSHIP IDEAS IN 60 MINUTES
In the competitive world of corporate sponsorship, chambers can get ahead of the game with strong strategies and creative concepts. Share a success story and be inspired by dozens of others in this fast-paced, panel-facilitated session.
Ruth Littlefield, CCE, IOM, Chief Results Officer, Littlefield Management Solutions (moderator)
Monday, July 15 | 11:15 a.m. | Promenade 104C
CCE: CERTIFYING THE PROFESSION
Designed for experienced leaders, Certified Chamber Executive (CCE) is the highly-recognized designation for high-achieving chamber professionals. Learn how certification can boost your professional confidence and take your career to the next level, and how a prestigious alumni network of 500+ CCEs can help get you there.
Matt McCormick, CCE, IOM, President and CEO, Columbia Chamber of Commerce
Linda Rabe, CCE, IOM, President and CEO, Rapid City Area Chamber of Commerce
Monday, July 15 | 11:15 a.m. | Promenade 103B
2 p.m. - 3:15 p.m.
HACKING DIGITAL TRANSFORMATION
The Austin Chamber launched an end-to-end digital transformation project, resetting its technology stack and redefining several functional staff roles to align with the plan. A major undertaking, the project included a new CRM, marketing platform, accounting system, member portal and other related integrations. This session will provide insights into this major investment, while also showcasing the small hacks and early wins that have led to some of the most beneficial outcomes.
Jonathan Packer, SVP Customer Experience at the Austin Chamber
Monday, July 15 | 2 p.m. | Promenade 103A
TELLING YOUR CHAMBER’S STORY
The traits and habits of modern consumers are changing, from how they get their news to how they purchase shoes. Is your chamber adapting to remain relevant, tell your story and showcase your impact? Learn more about how your chamber can utilize free and paid tools to cut through the information clutter to engage your members and educate your community.
Timothy Murray, President & CEO, Worcester Regional Chamber of Commerce
Sharyn Williams, Vice President of Marketing, Communications, Programs and Events, Worcester Regional Chamber of Commerce
Monday, July 15 | 2 p.m. | Promenade 104A
HOW CHAMBERS CAN ATTRACT THE NEXT GENERATION OF TALENT
With baby boomers entering into retirement, companies are turning their attention to the next generations of talent – millennials and Gen Z. This session will explore the latest research and national trends on how millennials and Gen Z choose where to live and work, along with expert insights on chamber talent attraction and retention tactics.
Rebecca Gehman, Managing Director, Talent Attraction, Development Counsellors International (DCI)
Sybil Topel, VP Marketing and Communications, Chattanooga Chamber of Commerce
John Joseph IV, Executive Director, Decatur-Morgan County Entrepreneurial Center
Michael S. Neal, President & Chief Executive Officer, Tulsa Regional Chamber
Monday, July 15 | 2 p.m. | Promenade 202A
A SPOTLIGHT ON HIGHER EDUCATION
Higher education provides opportunities to build a skilled workforce and improve outcomes for communities and individuals. Grow your community’s workforce, support their training and promote prosperity when you explore the different ways to engage with higher education partners in your region.
William Moses, Managing Director, Education, The Kresge Foundation
Lucia Cape, CCE, Senior Vice President, Economic Development, Industry Relations & Workforce, Huntsville/Madison County Chamber
Elizabeth Caudill, Managing Director of Higher Education and Workforce, Dallas Regional Chamber
Gilbert Zavala, Vice President, Education & Talent Development, Austin Chamber
Kwee Lan Teo, Vice President, Talent Development & Acquisition, Austin Chamber
Monday, July 15 | 2 p.m. | Promenade 202C
FAST-TRACKING YOUR CHAMBER’S STRATEGIC CHANGE
The chamber industry is in a state of accelerated evolution and maintaining relevance in this environment is increasingly challenging. But, it can be done, as demonstrated by the Edwardsville/Glen Carbon Chamber’s (Ill.) aggressive and rapid structural turnaround over the last few years. Since adopting their strategic plan in 2014, the chamber has downsized its board from 24 to 9, transitioned from a working board to a policy-focused board, formed a political action committee, adopted a tiered dues structure and more. In this interactive workshop, geared towards small staff chambers, learn about what inspired the change and gain tactical takeaways and strategies for success.
Desiree Bennyhoff, IOM, ACE, President & CEO, Edwardsville-Glen Carbon Chamber of Commerce
Monday, July 15 | 2 p.m. | Promenade 103B
HOW COLLABORATION GENERATES GROUNDBREAKING COMMUNITY PROJECTS
Community partnerships among a diverse group of organizations and business leaders are essential to creating lasting growth within the community. Learn from Greater Des Moines Partnership’s experience in bringing key changemakers to the table and understand how consistent leadership, increased resources and common goals have helped move major projects forward in Des Moines. Learn how to do the same in your community by creating an outline of steps for project implementation and realizing the benefits of including many different community voices to achieve success.
Tiffany Tauscheck, Chief Strategy Officer, Greater Des Moines Partnership
Monday, July 15 | 2 p.m. | Promenade 102A
W.A.C.E. POLITICAL ACTION BOOT CAMP
An intense workshop to help chambers take their political game to the next level and be real players helping elect business friendly candidates. Attendees will learn best practices and essentials for winning elections, getting out the vote, polling, endorsements and PACs. Speakers will cover lessons learned from the political trenches and perspectives from elected officials and political strategists.
Monday, July 15 | 2 p.m. - 4:30 p.m. | Promenade 104C
PEER MINDSHARE: MEMBERSHIP DEVELOPMENT
In this all-hands-on-deck networking and brainstorming session, Membership Development Division Advisory Board members will lead problem-solving roundtables based on the toughest challenges faced by chamber membership professionals today. Share dilemmas, exchange information and develop solutions with your peers.
Kelly Fanelli, Membership Director, Chamber of Commerce of the Palm Beaches (moderator)
Monday, July 15 | 2 p.m. | Promenade 104B
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All events are scheduled for the local time zone for Long Beach, California: Pacific